The Customer Support Office manages:

• Accessions 
• Adverse Actions 
• Basic Allowance for Subsistence (BAS)/Essential Station Messing (ESM) 
• Base Level Service Delivery Model (BLSDM) Publicity 
• Casualty Assistance Representative (CAR)
• Initial Duty Assignment (IDA) 
• Individual Mobilization Augmentee (IMA) 
• Immigration/Naturalization 
• In-Processing 
• Individualized Newcomer Treatment and Orientation (INTRO) Program 
• Leave Accrual 
• Leave
• Line of Duty (LOD) 
• Regular leave (processed through Leaveweb)
• Permissive TDYs
• Convalescent leave
• Terminal leave

• Basic Allowance for Subsistence (BAS)
• Essential Station Messing (ESM)
• Allocations / Sponsor Packages
• Inprocessing / Gains
• Line of duty
• Special Duty Applications 
• Survivor Benefit Program 
• Unit Personnel Records Group (UPRG) Management